Privacy Policy

Last updated: December 28, 2019

Trubicars Ltd. take privacy and data security seriously. As part of our commitment to the privacy of our customers and visitors to our site more generally, we want to be clear about the sorts of information we will collect from you.  This Privacy Policy describes how we use personal information, and the circumstances under which we may share this information with a third party. This Privacy Policy applies to the users of Trubicars anywhere in the world, including users of Trubicars’s apps and website platform.

Collection and Use of Personal Information

Contact Us:

When you contact us with a comment or question, we collect the information you provide such as your name and email address, along with additional information that we may need to help us promptly respond to your inquiry. We retain this information to assist you in the future and to improve our customer service and service offerings. We also use personal information to establish and manage our relationship with you and provide quality service. We may record voice calls for training and quality purposes.

Account Creation:

We collect your name, phone number, email address, a password of your selection, the date and time of account creation. We use this information to administer your account, to enable your access to the Trubicars website, verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud and unauthorized access to an account.

Information We Collect Automatically

We collect, process, store and analyze information obtained from your browser when you visit our website, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits and pages viewed. We also use “cookies” or other tools that track, measure and analyze the behaviors and usage patterns of visitors to the Trubicars website. We use this information to help us understand how visitors engage with the Trubicars website and to improve our visitors’ experience. A cookie is a tiny element of data that the Trubicars site can send to your browser, which may then be stored on your web browser or mobile device so we can recognize you when you return. The information that cookies collect includes the date and time of your visit, your registration information, session identification number, and your navigational history and preferences. We use cookies for analytics purposes as well as for certain features of the Trubicars site. The use of cookies is an industry standard and many major browsers and smartphones are initially set up to accept them. You may set your web browser or smartphone to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from the Trubicars site, you may not be able to take advantage of all its features.

Disclosure of Personal Information

The personal information you provide to us will be held on our servers which may be in or outside Canada. In addition, your personal information may be accessed by or given to our staff working outside Canada. While your personal information is out of Canada, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. The third parties with whom we share your information may undertake various activities such as processing credit card payments. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

Safeguarding and Retention of Personal Information

  • We will not retain your information for any longer than we think is necessary.
  • Information that we collect will be retained for as long as needed to fulfil the purposes outlined above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
  • When determining the relevant retention periods, we will take into account factors including:
    • our contractual obligations and rights in relation to the information involved;
    • legal obligation(s) under applicable law to retain data for a certain period of time;
    • statute of limitations under applicable law(s);
    •  (potential) disputes; and
    • guidelines issued by relevant data protection authorities.
  • Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

Your Rights

    • Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out in this policy. For additional information on your rights please contact your data protection authority and see below.
    • The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
    • The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).
    • The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).
    • The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details).
    • The right to restrict processing. You have rights to ‘block’ or ‘suppress’ further use of your information. When processing is restricted, we can still store your information, but will not use it further.
    • The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.

Updates to the Privacy Policy

·         This Privacy Policy is current as of the “Last Updated” date which appears at the top of the page. Your continued use of the Trubicars site after any change of our Privacy Policy will constitute your acceptance of the revised terms of this Privacy Policy. We may update this Privacy Policy from time to time as required to reflect changes to our privacy practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

Trubicars welcomes your comments, concerns and questions regarding this Privacy Policy and the use of your personal information. If you have any comments, queries or requests relating to our use of your personal information or if you find any errors in our information about you, please contact us by email at info@trubicars.ca